Digital Asset
Refund Protocol.
We treat digital artifacts with the same integrity as physical goods. This document outlines our commitments and strict technical prerequisites regarding refunds for curated motion plugins.
The Architecture of Digital Assets
Unlike physical commodities, digital plugins, scripts, and motion templates are immediately accessible and permanently duplicable upon acquisition. Due to this inherent architecture, traditional "return" paradigms do not organically apply. We operate under a rigid framework designed to protect both the master creators within our Atelier and the professional integrity of our platform.
Non-Qualifying Criteria
Change of artistic direction, lack of technical expertise to utilize the software, or purchasing an incorrect license tier do not qualify for a refund under standard operational procedures.
Technical Discrepancies
A reversal of transaction may be authorized exclusively if an asset is proven to be fundamentally flawed, critically broken in a supported host environment, or technically misaligned with its published documentation. This applies solely if our engineering support team is unable to resolve the critical flaw.
All analytical reviews and formal requests must be initiated within fourteen (14) calendar days of the original acquisition timestamp.
Resolution Protocol
The formalized procedure for initiating a technical review.
1. Compile Data
Gather your unique transaction ID, detailed system specifications, and comprehensive screen captures demonstrating the exact technical fault.
2. Submit Dossier
Open a formal request through our Support Atelier, ensuring all compiled technical data and operational logs are attached for review.
3. Engineering Review
Our senior engineers will evaluate the claim. If validated as an unresolvable core flaw, funds will be returned within 5-7 business days.